Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather information you voluntarily share. This includes your name, company name, email address, phone number, delivery locations, and specific floral requirements. We also collect payment details when orders are placed, though processing occurs securely through our payment partners.

For our corporate clients, we may obtain additional business details such as company registration information, preferred delivery timelines, and budget constraints. This helps us tailor our service to your organization.

Our website automatically collects certain technical data when you visit. This includes your IP address, browser type, device information, and navigation patterns on our site. We use this information to enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill orders and deliver outstanding service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Updating you on order status and delivery timing
• Providing customer support and addressing your inquiries
• Enhancing our services based on your feedback and preferences
• Sending relevant updates about our offerings (with your consent)
• Maintaining records for business and legal compliance

We also utilize aggregated, non-identifying information to analyze market trends and improve operations. For example, we may study which arrangement styles are popular in different seasons to better manage inventory.

With your explicit consent, we may send information about seasonal selections, special promotions, or new services that could benefit your business. You can opt out at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. Your information stays within our business ecosystem and is shared only as needed to provide our services or to comply with legal obligations.

We collaborate with trusted service providers who assist in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they provide to us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST rules, business licensing, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and deploy multiple layers of protection. Our systems employ encryption for sensitive data transfers, secure servers for storage, and regular security updates to defend against threats.

Physical security measures safeguard our office systems, and access to personal information is limited to employees who need it for their work. Our team receives ongoing training on privacy practices and data handling.

Payment details are processed through secure, encrypted systems that conform to industry standards. We do not store full credit card numbers on our systems—this information is handled by certified payment processors specializing in secure financial transactions.

While we implement strong security measures, no system is completely risk-free. We continuously monitor and update our security practices to address evolving threats and maintain high protection standards.

Your Rights and Choices

You have several rights regarding your personal data. You can request to view the information we hold about you, ask us to correct inaccurate data, or request deletion of your information when legally permissible.

• Access your personal data and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal data (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We keep your information only as long as needed for business purposes and legal requirements. Order records are typically retained for accounting and warranty purposes, while marketing preferences are kept until you request removal.

When we no longer need your information, we securely delete or anonymize it. Some data may be retained longer if required by United Kingdom business laws or for legitimate business interests like preventing fraud.

Cookies and Website Technology

Our website uses cookies to enhance your browsing experience and to understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain site features.

Essential cookies are required for our site to function properly—they enable basic navigation and access to secure areas. These cookies do not collect personally identifiable information and are activated automatically when you use our site.

We employ analytics cookies to see how visitors interact with our site. This helps us identify popular content, optimize page performance, and improve user experience. The collected data is aggregated and does not identify individuals.

You can manage cookie settings through your browser preferences. Note that disabling certain cookies may affect some features and your overall browsing experience.

Business Transfers and Changes

If Global Wellness Journey undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We will inform you of such changes and ensure your data remains protected under privacy standards aligned with this policy.

In the unlikely event that we discontinue operations, we will ensure your personal data is either securely transferred to a successor entity (with appropriate privacy protections) or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you by email or by posting a notice on our website before they take effect.

Minor updates for clarity or administrative reasons may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we learn that we have inadvertently collected data from someone under 18, we will promptly remove that information from our systems.

Parents or guardians who believe we may have collected information from a child can contact us using the information below, and we will address the matter promptly.

International Data Considerations

Our main operations are based in United Kingdom, and data is stored and processed within United Kingdom. However, some service providers may process data internationally. When this occurs, we implement appropriate safeguards to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations governing business operations, financial transactions, and handling of customer data. Our practices align with evolving privacy standards in United Kingdom's digital economy.